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Stories Stories Business Mrs. Fields looks beyond the mall

Mrs. Fields looks beyond the mall
Written by melody     April 19, 2014    
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For the past five years the iconic cookie purveyor has seen its sales slip because of declining traffic in lower- and mid-tier malls and an influx of competition from the likes of Cinnabon, Auntie Anne's, and Wetzel's Pretzels. The math is tough: The typical Mrs. Fields outlet needs to sell 200 cookies a day just to cover the rent. Not surprisingly, it's hard to attract new franchisees when your existing operators' sales are dropping.

Combined Mrs. Fields/TCBY

To reverse the tide, Mrs. Fields is making a big change, moving beyond the mall and into the street. Going forward, about half of all new Mrs. Fields will open up outside of malls in locations shared with frozen yogurt chain TCBY, says Neal Courtney, CEO of Famous Brands International, which owns both chains. (Private equity firm Z Capital Partners in turn owns Famous Brands.) The new co-branded format will also have retail space for Mrs. Fields' gift merchandise -- treats in tins, baskets, or boxes -- which is currently available only online.

"We've got franchisees who have invested life savings into these brands," Courtney says. "They're barely making it and costs are continuing to go up, so we've got to do something different."

Courtney is quick to point out that Mrs. Fields is not abandoning the mall, currently home to about 95% of its outlets; most new locations that Famous Brands opens in malls will also be joint Mrs. Fields and TCBYs, and some existing Mrs. Fields will be converted to the co-branded concept. A recently converted Chicago location has already seen a sustained sales increase of 60%, according to Courtney. The move also helps differentiate TCBY, which operates in a very saturated frozen yogurt field. Expect to see additions to the menu like frozen-yogurt cookie sandwiches.

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2855 East Cottonwood Parkway Suite 400 Salt Lake City UT 84121


Beth Kowitt
Contributor's Comment
Stale sales are pushing the cookie-maker beyond its traditional base and into an alliance with TCBY.
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